To cancel your order, please complete this form in full.
We have not yet shipped your order
If we were able to process the cancellation in time, you will receive confirmation and we will refund the amount you paid.
We have already shipped your order
We will notify you of this.
- Please do not accept the parcel when it is delivered. The courier will then ensure that the parcel is returned to us.
- If you have chosen a collection point, do not collect the parcel. The parcel will then be returned to us automatically after a few days.
- Has the parcel been left at your door by the delivery driver? Then fill in this form completely and our customer service will contact you about how to return the parcel to us.
We cannot cancel your order until we have received the parcel back. You will then receive a credit note from us and we will refund the amount you paid.